• Service Not as Described: If the IPTV service provided does not match the description on our website (e.g., channels or features promised are unavailable), you may be eligible for a refund.
• Technical Issues: If you experience persistent, unresolved technical issues caused by our service (e.g., server downtime or streaming failures) that we cannot fix within a reasonable timeframe, you may request a refund.
• Cancellation Within Cooling-Off Period: Under UK Consumer Contracts Regulations, if you purchase a subscription online, you have a 14-day “cooling-off” period to cancel and request a full refund, provided you have not used the service (see Section 2 below).

• Issues caused by your device, internet connection, or other factors outside our control.
• Change of mind after the cooling-off period or after using the service.
• Violation of our Terms of Service (e.g., sharing login details or using the service for illegal purposes).

• You have the right to cancel your subscription within 14 days of purchase without giving a reason, as per UK consumer law.
• To qualify for a full refund, you must not have used the service during this period (e.g., logged in or streamed content). Usage waives your right to a refund under this provision.
• To exercise this right, notify us in writing (e.g., via email to [email protected] (mailto:[email protected])) before the 14-day period ends.

1. Contact us at [email protected] (mailto:[email protected]) with your full name, email address used for the subscription, and order details.
2. Provide a brief explanation of your request (e.g., technical issue or cancellation within 14 days).
3. We may ask for additional information to verify your eligibility.

• Approved Refunds: If your refund is approved, we will process it within 14 days of approval. Funds will be returned to the original payment method used for the purchase.
• Pro-Rated Refunds: For subscriptions cancelled mid-term due to service issues (outside the cooling-off period), we may offer a pro-rated refund for the unused portion, at our discretion.
• Non-Refundable Fees: Any setup fees, one-time charges, or third-party payment processing fees are non-refundable unless required by law.

• Subscriptions renew automatically unless cancelled before the renewal date. Refunds are not available for automatic renewals if you fail to cancel in time, except within the 14-day cooling-off period for the initial purchase (if unused).